James Busby High School

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Retail Services

Retail Services industry

Working in the retail industry involves:

  • Customer service
  • Stock control
  • Teamwork
  • Designing and creating displays
  • Using cash registers, scanners, computers, telephones.

Samples of occupations students can aim for in the retail industry include:

  • Buyer
  • Customer service assistant
  • Merchandise
  • Sales person
  • Stock controller
  • Visual merchandiser.

The qualification in Retail available through the Retail Services Curriculum Framework is Certificate III in Retail Services SIR30216.

For more information about the Retail Services Curriculum Framework syllabus, speak to your VET coordinator.

Course description

This course is based on units of competency, which have been drawn up by the retail industry to describe the competencies, skills and knowledge needed by workers in the industry.


For more information see below:

Retail Services 2023 (PDF 302KB)